🛍️ Shopping Made Simple

Q: How do I find what I need on Nekocera?
A: Whether you’re hunting for something specific or browsing for fun, our Search bar at the top of every page is your best friend. Prefer categories? Use the main menu to explore.

Q: Can I save items I love?
A: Of course! Hit the “Add to Wishlist” button on any product, then view your saved items by heading to My Account › Wishlist.

Q: How can I tell if something is available?
A: Products marked “Add to Cart” are in stock. If it’s sold out, you’ll see an email alert option to be notified when it returns.

Q: Is guest checkout an option?
A: Yes! No need to create an account — just enter your shipping and payment info. But if you register, you’ll get order tracking, saved addresses, and exclusive member perks.

💳 Payment Info

Q: What payment methods does Nekocera accept?
A: We accept all the major players: Visa, Mastercard, American Express, Discover, PayPal, and major debit cards.

Q: Is my payment secure?
A: Completely. Nekocera.com uses 256-bit SSL encryption and is PCI-DSS compliant to protect your payment data every step of the way.

Q: Can I use discount codes?
A: You bet! Enter any valid coupon or gift code during checkout and click Apply to enjoy the savings.

Q: What happens if my payment fails?
A: You’ll see an error right away and receive an email. Double-check your card details or switch payment methods. Still stuck? Reach out to [email protected] for help.

📦 Shipping Questions

Q: How fast do you ship orders?
A: Orders are processed within 1–7 business days. Once shipped, you’ll receive a tracking number to follow your order’s journey.

Q: Do you offer international shipping?
A: Currently, Nekocera only ships within the United States.

Q: My package seems delayed — what should I do?
A: If your tracking hasn’t updated in 24–48 hours, email us at [email protected] or call +1 (434) 505-5282 during support hours. We’ll help track it down.

🔁 Returns & Exchanges

Q: What’s your return window?
A: You’ve got 180 days from the delivery date to return most non-sale items, as long as they’re new, unworn, and have original tags.

Q: How do I return something?
Here’s how:

Contact us through our website or email [email protected].
We’ll send you a prepaid return label and simple instructions.
Include your invoice, pack it up, and drop it off.

Q: Is return shipping free?
A: For approved returns — including defective, damaged, or incorrect items — and your first exchange per order, shipping is on us.

Q: Can I swap an item for a different size or color?
A: Yes! We offer one free exchange per order. Let us know your order number and the new size/color you want, and we’ll handle the rest once the original is en route.

💵 Refunds & Processing

Q: When will I get my money back?
A: Once we receive and inspect your return, you’ll see the refund on your original payment method within 2–3 business days.

Q: Will I get a full refund?
A: Yes, provided the item meets our return criteria. If it’s used, damaged, or past the 180-day window, a partial refund or denial may apply.

Q: Still waiting on a refund?
A: First, check with your bank or credit card provider. If there’s still no sign after 7 days, contact us at [email protected] and we’ll sort it out.

💬 Still Have Questions?

We’re just a message or call away!

📧 Email: [email protected]
📞 Phone: +1 (434) 505-5282
🏠 Mailing Address: 4607 Quiet Manor Ln, Sugar Land, Texas 77479, United States
🕘 Support Hours: Monday to Friday, 9:00 AM – 6:30 PM EST