Order Changes & Cancellations

We understand — things happen. Whether it’s a typo or a change of heart, Nekocera offers complimentary order edits or cancellations within 24 hours of purchase.

To request a change or cancel your order, contact us at 📧 [email protected]
or submit a request through our Contact Us page before the 24-hour window closes.

After your order enters processing and can no longer be modified or canceled.

Double-Check Your Delivery Details

Please ensure your shipping address is accurate before finalizing checkout.
We cannot be held responsible for delivery delays due to incorrect address information. If an order is returned for this reason, you may be responsible for additional shipping charges.

Customer Support

We’re here for you. Reach out anytime between
🕘 Monday–Friday, 9:00 AM – 6:30 PM (EST)
📞 +1 (434) 505-5282
📧 [email protected]