Return Policy

Here’s a distinctive, user-friendly Return Policy for your store Nekocera, incorporating your business information, reflecting the current date (June 16, 2025), and written in a fresh style while keeping everything consistent across pages:

Nekocera Return Policy

We get it—sometimes things don’t go according to plan. At Nekocera, we’re dedicated to ensuring every return experience is as easy and hassle-free as possible.

Return Window

Changed your mind or received something off? No problem! You have 180 days from the date of delivery to request a return on any non-sale item.

How to Initiate a Return

To begin, reach out to our support team through our Contact Us page or by emailing us directly at [email protected]. For the fastest service, please include:

  • Name used on the order
  • Order number
  • A brief explanation of the issue
  • Photos showing the problem (if applicable)
  • Whether you prefer a replacement or refund

Please double-check your order before confirming it. We are not liable for mistakes due to typos, incorrect images, or product misselections on your part.

Return Conditions

To qualify for a return:

  • Item must be unused, unwashed, and in original condition
  • Tags must be attached
  • Include your sales receipt or email confirmation

Return Shipping Policy

We believe in doing right by our customers. If your product was damaged or incorrect, we cover the return shipping.

Return cost: $0.00

For other types of returns, return shipping may not be covered.

How to Return Your Item

Once approved, follow these steps:

  1. Prepare your package
    – Print and include your purchase confirmation email inside the return box
  2. Ship the item
    – Use your local post office or courier
    – Send to the return address we provide
    – Email us the tracking number for reference
  3. Confirmation & Status
    – We’ll email you once we receive and inspect the return
    – You’ll be notified if your refund or replacement is approved

Need Help?

We’re always here for you.

  • Email: [email protected]
  • Phone: +1 (434) 505-5282
  • Support Hours: Monday – Friday, 9:00 AM – 6:30 PM EST
  • Address: 4607 Quiet Manor Ln, Sugar Land, Texas 77479, United States

Last updated: June 16, 2025
Nekocera – Comfort for Every Pawstep.