Thank you for shopping with Nekocera. We’re committed to ensuring a reliable, timely, and transparent delivery process for every order. Please review our shipping policy below.

Order Processing Time

All orders are processed Monday through Friday, between 9:00 AM – 6:30 PM (Eastern Standard Time, GMT-5:00). Orders placed before 5:00 PM EST will begin processing on the same business day. Orders placed after 5:00 PM will be processed on the next business day.

Non-Processing Days:

We do not process or ship orders on U.S. federal holidays, including:

New Year’s Day (January 1)
Presidents’ Day (February 17)
Memorial Day (May 26)
Independence Day (July 4)
Labor Day (September 1)
Thanksgiving Day (November 27)
Christmas Day (December 25)

Shipping Carriers

We partner with the following carriers to ship your orders:

USPS
DHL
EMS
Local postal services

Once your order ships, a tracking number will be sent to the email associated with your order.

Shipping Methods and Costs

Estimated delivery time includes both handling time and transit time. Delivery windows are approximate and may vary due to factors outside our control (e.g., weather, carrier delays).

Shipping Option	Handling Time	Transit Time	Cost	Fulfilled On
Standard Delivery	1–7 business days	14–21 business days	$4.99	Monday – Friday
Fast Delivery	1–7 business days	10–15 business days	$14.99	Monday – Friday

Shipping Restrictions

We currently ship only within the continental United States.
We do not ship to:

Alaska
Hawaii
Puerto Rico
Guam
U.S. Virgin Islands
APO/FPO addresses
International addresses

Order Tracking

After placing your order, you will receive a confirmation email.

Please allow 3–7 business days for the carrier to scan and update tracking data. If tracking does not appear immediately, it likely means the carrier has not yet registered your parcel.

If your delivery has exceeded the expected timeframe, please contact our support team.

Customized Orders

Orders involving personalization or special requests may require additional time. The time needed will depend on the complexity of your request. We appreciate your patience while our design team ensures everything is completed to your specifications.

Incorrect Shipping Information

Please verify your shipping address carefully during checkout. Incorrect or incomplete addresses may result in:

Delays due to address verification
Undeliverable orders being returned and disposed of by the carrier
Loss or theft during redirection or forwarding attempts
A re-shipping fee, if applicable

We are not responsible for deliveries made to an incorrect or incomplete address provided by the customer.

Contact Information

For any shipping-related concerns, feel free to reach out:

Email: [email protected]
Phone: +1 (434) 505-5282
Company Name: Ziyaaz Maknojia
Address: 4607 Quiet Manor Ln, Sugar Land, Texas 77479, United States
Support Hours: 9:00 AM – 6:30 PM EST, Monday to Friday

Your satisfaction is our top priority. If you have any questions about your order’s status, tracking, or anything else—we’re here to help. Thank you for choosing Nekocera.